This website (the “website”, the “site”) is operated by UKCOA LTD. (Company No. 11999379), a company registered in England and Wales whose registered address is at Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Any references to “we”, “us” or “our” shall be taken as references to UKCOA LTD. Any references to “you” or “your” shall be taken as references to users of the website and purchasers of our products and services.
“UKCOA” is a registered trademark of UKCOA LTD. The trademark symbol “®” may be displayed with “UKCOA” at any time to indicate its registered status. Any unauthorised use or reproduction of the UKCOA trademark without the express written consent of UKCOA LTD. is strictly prohibited.
The following Terms apply to your use and access of this website provided by UKCOA LTD. (hereinafter referred to as ‘UKCOA'). These terms contain the legal terms that you are deemed to have agreed to whenever you use the website. If you do not accept these terms you should not use this website.
You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works, transmit, or in any way exploit any such content, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database. You may not alter or remove any copyright or other notice from copies of the content on the website.
UKCOA or its affiliates or licensors are, unless otherwise stated, the owners of all copyright, database and other intellectual property rights in the website and its contents, with all rights reserved. This includes, without limitation, copyright and other intellectual property rights in the videos, presentations, photographs, audios, documents, images, buttons, layout and text contained on or in this website. Any images that include an "Image Credit" line below should be considered under ownership and copyright of the specified party in the credit and not of UKCOA, its affiliates, licensors or any other party.
UKCOA is not responsible for the content of external websites. This website may include links to other websites from time to time and so when you access certain links in this website you may leave the website. These links are provided for your convenience. External websites are not part of this website and we do not endorse or accept any responsibility for the content of those websites (nor the products or services on them), are not responsible for the availability of the websites and will not be liable in any way for any loss or damage which you may suffer by using those websites.
If you decide to access linked websites you do so at your own risk. This also includes other websites that are operated by UKCOA such as ukcoa.com, zethora.com and carbonpurge.com which have separate independent terms and privacy policies which due to the nature of our business may vary significantly, you should read the terms on each of these sites carefully.
The information on this website has been included in good faith for educational and general informational purposes only, and is subject to change without notice. Nothing contained in any part of this website constitutes legal, investment, tax or other advice, nor should it be relied upon in making an investment or other decision or for any other specific purpose and no undertaking, representation or warranty (express or implied) is given as to its accuracy, reliability or completeness.
We have made reasonable efforts to ensure that all information on the website is accurate at the time of inclusion, however, there may be errors in such information for which we shall have no liability. We cannot guarantee that any information displayed on the website has not been changed or modified through malicious attacks or "hacking".
We have included certain material on the website which has been produced, provided or written by third parties. Such material is provided for educational purposes only and should not be taken to represent the opinions, beliefs or views of UKCOA or any of its affiliates, employees, directors or officers.
The domain availability checker we have included on the website in no way guarantees the availability of a domain. The domain may be secretly reserved in the registry and deceptively appear to be free for registration.
We have taken reasonable care in the preparation of the website. However, we cannot guarantee that you will have uninterrupted access to the website at all times and we reserve the right to suspend the website at any time, without notice or liability. We reserve the right in our absolute discretion to monitor, suspend, revoke or otherwise limit access to this website for any person at any time.
Access to the website and the information on the website is not directed at any person in any jurisdiction where (by reason of that person’s nationality, residence or otherwise) it is prohibited to access the website or direct such information for any reason. If you are a person in a jurisdiction in which such prohibitions apply, you must not access this website.
This website is provided “as is” and your access and use of it is at your own risk. To the fullest extent permitted by law, UKCOA makes no representations, undertakings or warranties about the content of and information provided through this website, including any hypertext links or any other items used either directly or indirectly from the website. UKCOA accepts no liability for any inaccuracies or omissions in the website and any decisions based on information contained in the website are your sole responsibility.
To the fullest extent permitted by law all representations, warranties and undertakings (express or implied) in respect of the website and the content of and your use of the same are excluded. In particular, but without limitation, we do not warrant that the website or any videos, software, information or material available on or downloaded from the website will be free from errors, faults, viruses, other computer or data-corrupting or data-damaging material or defects, compatible with your equipment or fit for any purpose.
You agree at all times to indemnify, defend and hold harmless UKCOA, its agents, suppliers, affiliates and their respective directors and employees against all actions, proceedings, costs, claims, damages, demands, liabilities and expenses whatsoever (including legal and other fees and disbursements) sustained, incurred or paid by UKCOA directly or indirectly in respect of:
(i) any information or other content you provide on or through this website or which is sent to UKCOA by e-mail, web forms or other correspondence; or
(ii) Your use or misuse of the content or this website, including without limitation infringement claims
Except in the case of fraud, death or personal injury caused by our negligence or other cases where by law liability cannot be excluded or limited, we exclude all liability to you in respect of your use of this website or any information or other content obtained either directly or indirectly from this website, howsoever arising and whether in contract, tort, negligence, misrepresentation or otherwise.
Under no circumstances shall we have any liability for any loss of profit, business opportunity, goodwill, anticipated savings or data, or for any special, indirect, incidental or consequential loss or damages of whatsoever kind resulting from the use of this website or any information or other content obtained either directly or indirectly from this website, howsoever arising and whether in contract, tort, negligence, misrepresentation or otherwise.
You shall be liable to us for any loss, liability or cost we (or any of our affiliates) suffer as a result of your use of this website or any breach of these terms and conditions. By using this website you agree to indemnify and hold harmless UKCOA and its affiliates against all legal fees, claims, liabilities, damages, costs, losses and other expenses that may be incurred or suffered by UKCOA or its affiliates as a result of your use of the website or breach of these terms.
All communication to the company, including inquiries, requests, complaints, or other correspondence, must be conducted in the English language. The company reserves the right to refuse or disregard any communication that is not in English. This provision shall apply to all forms of communication, including but not limited to emails, letters, phone calls, and online submissions.
Any failure by us to exercise any right or remedy under these terms or at law does not constitute a waiver of that right or remedy or a waiver of any other rights or remedies. No single or partial exercise of a right or remedy by us under these terms or at law prevents further exercise of the right or remedy or the exercise of any other right or remedy.
Payment Methods
We accept payments through Stripe and PayPal, two secure and widely recognised payment processing platforms. You can use major credit cards and other payment methods supported by these platforms to complete your transactions with us. We also accept payments via bank transfer.
To pay by bank transfer, please contact us to request an invoice.
Upon receiving the invoice, you can proceed with the bank transfer using the provided bank details. Please be advised that orders will only be processed upon confirmation of cleared payment for bank transfers.
Bank transfers are exclusively for one-time payments and are not accepted for recurring transactions, with the exception of cases where the billing cycle renews annually or extends for a duration of 12 months or longer.
Transactions for our products or services may appear on your bank statement as “UKCOA”.
Taxes
We are not currently registered for Value Added Tax (VAT), and as such, all prices displayed on the website are exclusive of VAT. As a result, VAT will not be added to the prices listed.
Automatic Billing
For your convenience, we offer automatic billing for recurring services using Stripe, a secure payment processing platform. By providing your payment information, you authorise us to charge your account on a recurring basis for the agreed-upon services.
You may cancel automatic billing at any time by managing your subscription directly through Stripe. However, please note that if you choose to cancel automatic billing, we reserve the right to immediately cancel the associated services without further notice. You can manage your subscription or cancel automatic billing by accessing your Stripe account through the following link: Stripe Account Login
Hourly Rate
Our standard hourly rate is £95 (ninety-five British pounds) per hour.
Currencies
If payment is made in a currency other than British pounds, you agree to cover any associated fees, including but not limited to currency conversion or markup fees, to ensure our receipt of the full sum in British pounds without imposing any supplementary costs upon our company.
Additional Charges
You are solely responsible for any additional charges incurred as a result of your actions or requests, including but not limited to:
The Tawk.to live chat service ("Live Chat") is provided on our website for the purpose of facilitating communication between customers and our representatives. The use of the Live Chat is at the discretion of our company. While every effort is made to ensure its availability and functionality, we do not guarantee uninterrupted or error-free operation of the Live Chat. Users acknowledge that the Live Chat may be subject to downtime, technical issues, or maintenance activities beyond our control.
We shall not be liable for any damages, losses, or expenses incurred as a result of the use or unavailability of the Live Chat, including but not limited to any errors, delays, or interruptions in communication. Users agree to use the Live Chat at their own risk and understand that we are not responsible for any consequences arising from reliance on information obtained through the Live Chat. While our representatives strive to provide accurate information, users acknowledge that the information provided through the Live Chat is for general guidance purposes only and should not be considered as professional advice.
Eligibility
Our WordPress Easy Start and WordPress eCommerce packages are only available when purchased in conjunction with our web hosting services, where the web hosting services are provided by a third party web hosting provider you will not be eligible for our WordPress Easy Start and WordPress eCommerce packages. Prior to the installation and setup of WordPress, you are required to have purchased web hosting services through us separately. You may register your domain name through any registrar of your choice, but it must be pointed to our server.
You acknowledge and agree that the successful installation and setup of WordPress is contingent upon the availability and proper configuration of web hosting services provided by us. We reserve the right to verify the purchase of web hosting services and domain configuration before proceeding with the installation and setup of WordPress. Failure to comply with the hosting and domain requirement as specified herein may result in delays or cancellation of our WordPress installation and setup services, without liability for any damages or compensation.
Scope
You acknowledge and agree that these packages do not include any text copywriting, image content, or any other content creation services. The installation of WordPress will be performed using a WordPress theme provided by you, either downloaded or purchased separately. We do not provide themes, however, we may select a free-of-charge theme on WordPress for you at our discretion.
Additionally, the packages include up to 30 minutes of assistance via video call or phone call to guide customers in getting started with WordPress. This assistance may cover basic navigation, customization options, and general inquiries related to the use of WordPress. You understand that any additional customisation beyond the scope outlined in these packages may require separate arrangements and incur additional charges.
Domain Registrations & Included Hosting
We strictly offer domain registrations only in conjunction with our web hosting services. We do not provide domain registration as a standalone service. Domain registration services are available exclusively to customers who purchase web hosting as part of our WordPress packages. We do not offer domain registration services separately from these packages.
If you request us to register a domain name on your behalf by selecting the option "No, I would like you to set them up for me (additional cost)" from the dropdown menu on the payment page, you accept and agree to pay the following additional charges depending on the domain extension (top-level-domain) of your choosing:
Domain Availability
If you choose any other domain extension (top-level-domain) than listed above, you accept and agree that it is your responsibility to register the domain and configure it to point to our server yourself. We will only provide the necessary nameserver details for you to complete this process.
By engaging with our services, you acknowledge and agree to conduct prior checks on the availability of domain names you intend to use. You understand and accept that no refunds will be issued should your desired domain name be unavailable. Domain name registrations are subject to availability and you agree that we bear no responsbility for the unavailability of a domain, irrespective of its availability at the time of purchase.
We would like to clarify that we do not operate as a domain registrar and do not facilitate domain transfers. Our services are limited to registering domain names on behalf of our customers. We assist in the domain registration process by acting as an intermediary between the customer and accredited domain registrars.
Domain Renewals/Expiration
We shall not be liable for any loss of domain ownership or expiration of domain registration. It is solely your responsibility to ensure timely renewal of your domain registration. The domain renewal prices displayed are subject to change without prior notice, we do not guarantee that the prices displayed will remain unchanged.
Invoices for domain renewal will be issued to customers approximately one month before the expiration date of the domain registration. Customers are required to make payment by the due date specified on the invoice. Failure to remit payment by the invoice due date may result in the domain registration being allowed to lapse, and we shall not be liable for any consequences arising from such lapse, including loss of domain ownership.
Hosting Renewals
Web hosting acquired as part of a WordPress package is exclusively renewable on an annual basis. Monthly or quarterly renewal options are not available. Invoices for web hosting services included in WordPress packages will be issued approximately one month prior to the expiry date. Non-payment of the invoice by the due date may result in the termination of the web hosting service, rendering the website inaccessible (offline) and subject to deletion.
Our standard Web Hosting Terms of Service extend to and govern hosting services acquired as part of a WordPress package.
Domain Termination
Domains registered by us may be subject to cancellation or termination if you violate any terms outlined in this policy, including but not limited to the web hosting terms and conditions. In the event of a violation of the terms of service, we reserve the right to cancel or terminate registered domains without prior notice. By violating the terms of service, you forfeit all rights to the registered domains.
Examples of violations include, but are not limited to, engaging in activities prohibited by our list of prohibited uses, violating applicable laws, or using the domain for purposes contrary to our policies. You are responsible for ensuring compliance with all terms and conditions. Failure to do so may result in the termination of registered domains.
Moving Your WordPress Site
You have the right to transfer your WordPress installation, including all associated content, themes, and customization, away from us at any time. It is your responsibility to arrange suitable hosting or storage for the transfer destination, as well as to manage the transfer process itself. You can access your files, databases, and FTP settings from your control panel, enabling you or your new provider to manage the transfer process independently.
Moving Your Domain Name
There are no charges or fees for transferring your site. However, if you have a domain registered by us, we charge a domain release fee of £25 (twenty-five British pounds) to cover any transfer costs we may incur. Should our costs associated with transferring your domain exceed this fee, we reserve the right to charge you for the full amount of those costs before releasing your domain. Please note that the domain release fee we charge is entirely distinct and separate from any fees incurred at third-party registrars or any other third-party entities.
.com, .net, and .org domains are considered non-extendable. Therefore, when transferring these domains to another registrar, any remaining time left on the domain registration will not be carried over. We shall not be liable for any loss of time left on these domains.
.co.uk and .uk domains are extendable and when transferring to another registrar any time left on the domain registration may be carried over. However, we shall not be liable for any loss of time left on these domains during the transfer process. You are solely responsible for any fees associated with domain registrations, transfers, or related services initiated outside of UKCOA.
Delivery
Prior to the commencement of the WordPress setup process, you are required to provide your personal details and business information through our web hosting setup form which you will be directed to upon completing the purchase through Stripe checkout.
This form is essential for initiating the web hosting setup process, a fundamental step preceding the installation of WordPress. To ensure smooth setup, it's important you cooperate accurately providing all the required personal and business information in a timely manner.
In the event that you are not redirected to the web hosting setup form, fail to complete it, or are unable to send us your personal and/or business details for any reason, you must promptly contact us for assistance.
If you have not previously provided your personal details, you must do so within a reasonable timeframe after any purchase. Failure to provide the required details or to respond to requests for information may result in delays or the inability to complete the WordPress setup process. Once we have received the necessary personal details and business information, and upon confirming the availability and proper configuration of the web hosting services and domain name, we endeavor to deliver the services within 24 hours.
Video Call
The 30-minute video call is provided as a complimentary service included with the purchase of our WordPress packages. The purpose of the video call is to provide you with guidance and support in understanding the basic functionalities of WordPress and to assist you in getting started with your website.
You are required to schedule the video call within 10 days of the purchase date of the WordPress package. Video calls are subject to availability, and scheduling is done on a first-come, first-served basis.
The video call will have a duration of 30 minutes. Any additional time required beyond the allotted 30 minutes will be subject to availability and may incur additional charges at our standard hourly rate. You may reschedule or cancel your video call appointment up to 24 hours prior to the scheduled time. Failure to reschedule or cancel within the specified timeframe may result in forfeiture of the video call without refund.
The video call will be conducted via video conferencing. You are expected to maintain a professional and respectful demeanor during the video call. It is hereby stipulated that the video call will be conducted solely in the English language, and no other languages will be accommodated. We shall not be liable for any damages, losses, or expenses incurred as a result of the video call, including but not limited to any errors, omissions, or inaccuracies in the guidance provided during the video call.
During the video call, you will be required to share your screen to allow us to provide guidance on using WordPress effectively. This may involve demonstrating specific tasks, accessing settings, or troubleshooting issues. Failure to share your screen during the video call may hinder our ability to assist you effectively.
Delivery
Upon completing the purchase through Stripe checkout, you will be directed to our web hosting setup form, where it is mandatory to accurately provide all personal and business information. Please note our web hosting service requires manual setup by us and once we have received all of the necessary information, we will make every effort to provision the web hosting within 24 hours, contingent upon our standard fraud checks.
In the event that you are not redirected to the web hosting setup form, fail to complete it, or are unable to send us your personal and/or business details for any reason, you must promptly contact us for assistance.
Your Rights and Responsibilities
By placing an order for web hosting, you confirm:
UKCOA shall not be liable for any loss or delay or failure in performance of any part of these Terms of Use or our Services for any cause beyond our reasonable control including, without limitation, acts of God, acts or omissions of civil or military authority, government restrictions or regulations, embargoes, epidemics, wars, terrorist acts, riots, insurrections, strikes, industrial or labour disputes of any kind, fires, explosions, earthquakes, floods, accidents, compliance with any statutory, regulatory or legal obligation, act of sabotage, major environmental disturbances, unusually severe weather conditions, exchange or market disruption, suspension of trading, periods of abnormal or unusual market activity, unanticipated dealing volumes, inability to communicate with market makers, telecommunication failure, energy failure, internet outages, cyber-attacks, viruses or hacking, or any other cause outside our reasonable control.
In no event shall UKCOA be liable for any failure or delay of service resulting from regular network maintenance or external factors such as power failure, natural disaster, service provider-side problems or governmental acts.
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.
We may delete or update any information on the website, add material or amend, alter, redesign or change anything contained on the website at any time, without notice and without any liability to any person. We shall have no responsibility for ensuring that the website is kept up to date. We reserve the right to amend these terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the website, and it shall be your responsibility to check these terms for any such amendments.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
